Mission and Vision - Reach New Heights with ISPI

Performance. By Design.
Mission
The mission of ISPI is to transform the way the world approaches performance improvement and develop practitioners who deliver measurable, lasting results in organizations, communities, and society.
Vision
The vision of ISPI is a world in which every performance problem is solved at its root, every worker is supported by systems designed for their success, and every organization achieves measurable, lasting improvement.
Guiding Principles
Maintain a global mindset.
Facilitate networking among practitioners.
Leverage opportunities.
Foster diversity and inclusion.
Value stakeholders.
Operate under the Standards of Performance Technology and the Code of Ethics of our profession.
What is Performance Improvement?

Most organizations know what they want to achieve. The harder question is why they're not achieving it - and what to do about it.
Performance improvement is the discipline of finding that answer systematically. Before reaching for a solution, performance improvement practitioners start with diagnosis: What is the actual gap between where things are and where they need to be? What's causing it? Is it a skill issue, a process failure, a motivation problem, or something in the environment itself? Only after that question is properly answered does the right solution become clear.
That distinction matters more than it sounds. Organizations lose billions every year on training programs, technology investments, and restructuring efforts that don't solve the real problem - because the real problem was never properly diagnosed. Performance improvement changes that.
ISPI's Approach
ISPI practitioners apply Human Performance Technology - an evidence-based framework built on decades of research and real-world practice - to help organizations diagnose performance gaps accurately and design solutions that actually work. The result is workplaces where people can do their best work, where systems are designed for success rather than failure, and where results are not just achieved but measured, sustained, and built upon over time.

ISPI's approach is focused on performance - on creating it, improving it, and sustaining it. That focus never wavers, regardless of industry, organization size, or the nature of the challenge.
At the heart of this approach are the 10 Standards of Performance Improvement - a rigorous, evidence-based framework that guides practitioners from diagnosis through design, implementation, and measurement. The 10 Standards are universal: they apply equally to an individual contributor, a team, an entire organization, or a sector-wide initiative. When performance falls short - or when the goal is to reach the next level - the standards provide the discipline to find the real cause and design the right response.
Because performance improvement works across every industry and context, ISPI's community represents an extraordinary breadth of experience. Healthcare, government, education, defense, technology, and the nonprofit sector all face the same fundamental performance challenges. When practitioners from these diverse fields share what they learn through a common framework, the collective knowledge compounds - making every practitioner stronger than they could be working alone.
60+ Years of Research and Innovation
in Performance Improvement
Ready to put performance improvement to work?
Performance improvement is not a theory. It is a discipline, a community, and a proven approach to solving the problems that matter most. ISPI is where practitioners come to sharpen their expertise, advance the field, and do their most impactful work.
Join ISPI Today